We have a 100% Customer Satisfaction Guarantee. Any item can be returned within two weeks of receipt of your order for a full product refund (excluding shipping charges).

All products must be returned intact and in original packaging. We are unable to refund partially used products. If we do not receive the item or if it is damaged, we will be unable to issue a refund or credit.

Please contact Customer Service with your:

• Order number
• Items being returned
• Reason for return
• Preference for refund or store credit

We will send you a RAN (Return Authorization Number) which must be clearly marked on the outside of the box. Returned items will not be accepted without a RAN.

Return your product to: Ki Aroma, PO Box 16, Sooke, BC V9Z 0E4