We have a 100% Customer Satisfaction Guarantee. Any item can be returned within 30 days of receipt of your order for a full product refund (excluding shipping charges).

All products must be returned intact and in original packaging. We are unable to refund partially used products. If we do not receive the item or if it is damaged, we will be unable to issue a refund or credit.

Please contact Customer Service with your:

• Order number
• Items being returned
• Reason for return
• Preference for refund or store credit

We will send you a RAN (Return Authorization Number) which must be clearly marked on the outside of the box. Returned items will not be accepted without a RAN.

Return your product to: Ki Aroma, PO Box 16, Sooke, BC V9Z 0E4

You can always contact us for any return question at customerservice@kiaromashop.ca

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@kiaroma.ca